Frequently Asked Questions
If something is not working as you expect it, first thing to check is whether you’re using latest versions of the software, because it has been updated several times in the past:
Chrome Extension: 2.9.6
TradingConnector.exe: 0.4.4
TradingConnectorEA: 2.07
“UNDEFINED LINCESE”
Everything seems to be set up, green dot showing on the extension and “Ready” at the bottom of TradingConnector.EXE app, but the header says “Undefined license” ?
We have noticed users having several Google Accounts, what causes a confusion to our licensing API. Entire time when using TradingConnector in Chrome, you need to:
be logged in to Chrome with the account you have used when starting a subscription
PayPal subscriptionID must be entered correctly.
If Google Account + PayPal SubscriptionID don't match, TradingConnector will not work, leading to “Undefined license” error in TradingConnector.exe.
Question: I cannot add TradingConnectorEA to more than 1 chart in MetaTrader. Does it mean I can trade only 1 market?
Answer: Don’t worry :) TradingConnectorEA is only a bridge between TradingConnector.exe and MetaTrader trading mechanisms. So it only needs to be added to one chart and it doesn’t matter which chart it is. Which market the trade should be executed on is controlled by the contents of alert coming from TradingView - either in alert header or in alert syntax using “tradesymbol=” command. For details please check Alerts Syntax section.
Sometimes this popup keeps showing. It can happen when MetaTrader wasn’t close properly before. In such case, open Tools -> Global Variables (in MetaTrader), remove TradingConnectorEA from there and add to chart again.
Question: I have installed TradingConnector and TradingView.com is firing alerts, I can see them in TradingConnector.EXE, but I cannot see them being executed in MetaTrader.
Always check ‘Experts’ tab inside your MetaTrader. We couldn’t emphasise the importance of Experts tab enough.
Experts tab contains a log of all operations performed by ExpertAdvisors. Each line TradingConnectorEA is responsible for, starts with “TradingConnectorEA”. If you have other ExpertAdvisors installed on your MetaTrader, they can execute trades as well, but their logs will start differently.
Most common reasons for not opening trades by TradingConnectorEA are “not enough money” or “opening this trade was blocked by pyramiding rule” or “auto trading is disabled”.